Fellain General Terms and Conditions

Last updated: 18 May 2026

Welcome to Fellain, a registered brand of HD Experts B.V. We stand for timeless design, artisanal craftsmanship and attentive service. By placing an order via our website, you agree to these general terms and conditions. Please read them carefully before making a purchase.

1. General

1.1 These terms and conditions apply to all offers, orders and agreements between the consumer and Fellain, a brand of HD Experts B.V.
1.2 Deviations are only valid if confirmed in writing by Fellain.
1.3 Fellain reserves the right to amend these terms and conditions. For ongoing agreements, the version that was in effect at the time of purchase applies.

2. Legal entity

Fellain is a registered brand and falls under: HD Experts B.V.
Chamber of Commerce: 90549937
VAT number: NL865357018B01
Email: support@fellain.com
Address: Wijchenseweg 116, 6538 SX Nijmegen, Netherlands
Please note: This is not a visiting or return address

3. Product information & craftsmanship

3.1 All product images and descriptions on the website are carefully compiled. Minor differences in colour or appearance compared to the delivered product are possible and do not constitute grounds for a complaint or return.
3.2 Our leather products are made from high-quality leather with an eye for artisanal detail. Natural differences in colour, texture, grain or patina are characteristic of genuine leather and make each product unique. These characteristics are inherent to the material and do not constitute a defect.
3.3 For products made from other materials, the material and product specifications apply as stated on the relevant product page.
3.4 Fellain reserves the right to change the product range, materials used and specifications without prior notice. For ongoing orders, the specifications stated at the time of purchase apply.

4. Personalisation

4.1 Personalisation is possible for certain products.
4.2 Personalised products are made exclusively for the customer and are excluded from the right of withdrawal.
4.3 The customer is responsible for providing the personalisation details correctly.
4.4 Fellain reserves the right to refuse requests that are technically unfeasible or do not align with the brand character.

5. Prices and payment

5.1 All prices are in euros, including VAT.
5.2 Shipping costs are clearly stated at checkout.
5.3 Orders will only be processed after successful payment via the offered payment methods.

6. Shipping and delivery

6.1 Shipping takes place from the Netherlands.
6.2 Shipping costs:
 - Free shipping within the Netherlands
 - Belgium: €12.95
6.3 Express delivery within 1–2 business days (NL & BE).
6.4 Track & trace is provided for every shipment.
6.5 Deliveries take place from Monday to Saturday.
6.6 Changes are only possible as long as the order has not yet been shipped.

7. Returns & right of withdrawal

7.1 The customer has the right to return the order free of charge within 14 calendar days after receipt.
7.2 Personalised products are excluded from return.
7.3 Products must be returned in original condition: unused, undamaged and complete with original packaging, labels and accessories.
7.4 If the returned item shows signs of use, is incomplete, is damaged, or if loss/theft has occurred during the return shipment, Fellain reserves the right to deduct the reduction in value from the refund amount.
7.5 Incomplete or damaged returns may be refused or only partially refunded.
7.6 When an item has been provided free of charge as part of a campaign with an order, and the customer returns (part of) the order such that the campaign terms and conditions are no longer met, the campaign item must also be returned. If the campaign item is not returned, its regular retail value will be deducted from the refund amount.
7.7 To exercise the right of withdrawal, the customer can use the model withdrawal form, available via our Return Portal. Use of this form is not mandatory; the customer can also express the withdrawal in any other unambiguous manner.

8. Warranty – Leather products

8.1 Fellain guarantees that each product meets the agreement, the reasonable expectations of the consumer and the specifications stated on the product page upon delivery.
8.2 Defects that become apparent within 12 months after delivery are presumed to have existed at the time of delivery, unless Fellain can prove otherwise.
8.3 Even after this 12-month period, the consumer may claim non-conformity, provided that he or she demonstrates that the defect already existed at the time of delivery. The expected lifespan of the product and the nature of the defect will be taken into account.
8.4 Non-conformity includes, among other things, defective closures, zippers or hardware, loose seams and construction defects during normal use.
8.5 The following are not considered defects: normal wear and tear, patina formation, light scratches, deformation due to use, or damage caused by improper use, overloading, moisture, sunlight, chemicals or failure to follow the care instructions.
8.6 In the event of a valid claim, Fellain will — at its discretion and in consultation with the customer — repair the product, replace it, or offer a suitable price reduction or termination of the agreement.
8.7 Warranty claims can be submitted via support@fellain.com, accompanied by photos and a description of the defect.

9. Care

9.1 Leather items may not be washed or submerged.
9.2 Clean only with a slightly damp cloth, dry immediately with a soft cloth.
9.3 Do not use cleaning products, sprays, oils or chemicals.
9.4 Store products in a dry environment, protected from direct sunlight. Preferably use the included dust bag.

10. Liability

10.1 Fellain is not liable for any direct or indirect damage, consequential damage or loss arising from the use of the products.
10.2 We are likewise not liable for damage caused by improper use, incorrect maintenance, delivery delays, loss, theft or damage during transport.
10.3 In any event, Fellain's liability is limited to the purchase price of the item in question.

11. Privacy

11.1 Fellain processes personal data solely for order processing, customer service and marketing purposes (if permission has been granted).
11.2 Personal data is not provided to third parties unless required by law.
11.3 For a complete overview, please refer to our privacy policy.

12. Applicable law and disputes

12.1 These terms and conditions are exclusively governed by Dutch law.
12.2 Any disputes will first be handled through consultation. If this does not lead to a solution, the dispute will be submitted to the competent court in the Netherlands.
12.3 If any provision in these terms and conditions is declared invalid, the remaining provisions shall remain in full force and effect.

Contact details:
Fellain (brand of HD Experts B.V.)
Wijchenseweg 116, 6538 SX Nijmegen, Netherlands
Please note: This is not a visiting or return address
Chamber of Commerce: 90549937 | VAT: NL865357018B01
support@fellain.com