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Frequently Asked Questions
PRODUCT & MATERIAL
Our bags and accessories are handcrafted from 100% premium soft-touch leather of the highest quality.
Because leather is a natural product, subtle variations in color and texture may occur. Each item is unique.
Shipping & Delivery
- Netherlands: €6.95 - free on orders over €150
- Belgium: €12.95
For the Netherlands and Belgium, delivery time is 1-2 business days for express shipping. You will receive a track & trace code as soon as your order has shipped.
No, to ensure fast processing, changing your address after placing your order is not possible. Please check your details carefully at checkout.
Exchanges & Returns
Yes, you can return or exchange within 14 days of receipt.
- Yes, if the return package is shipped within 3 days .
- If you return between day 4 and 14, the return costs are at your own expense.
Visit our returns page and fill out your details. You'll receive the return label by email.
Products must be unworn, undamaged and complete, including original packaging, tags and accessories.
No, personalized products are final and can only be returned if there are production errors.
Impact & Donations
Yes. We donate €10 from each bag and €5 from each accessory to the Beter Leven Foundation, which works for vulnerable families and children worldwide.
No. Donations are only made on final purchases. Returns within the cancellation period will not be considered for donations.
Payment & Refund
We accept the most common payment methods such as iDEAL, credit card and Paypal.
Within 5 working days after receipt and approval of your return